awan Casino & Sportsbook Service Notice

Service availability and geographic scope

awan services are available exclusively in jurisdictions where applicable local law permits online gaming and wagering. We determine service availability on a per-user basis during account registration and ongoing account monitoring. If you attempt to access awan from a jurisdiction where such services are prohibited, our system will block your access and decline to process any account creation, deposit, or withdrawal.

We do not knowingly serve users in territories that have prohibited online gaming under domestic statute. If we discover that an account was created from a prohibited jurisdiction, we suspend the account, forfeit any remaining balance in accordance with our terms, and report the activity to relevant authorities if legally required. We comply with all international sanctions regimes and geopolitical restrictions that may apply to our business.

Account eligibility and age requirements

We require all awan users to meet the age of majority and legal-capacity requirements defined by the law of the jurisdiction in which they are located. Users must be of legal age to enter into binding contracts and to participate in gaming activities under applicable law. During account registration, you confirm your eligibility by providing accurate personal information, including date of birth and national identification number.

We perform KYC (Know Your Customer) verification to confirm your identity and age before allowing deposits or withdrawals. Accounts created by minors, individuals under legal guardianship without proper consent, or those otherwise ineligible under local law are terminated upon detection. Any associated funds are forfeited or returned to the original payment method in accordance with our terms. We do not knowingly offer accounts to users who do not meet local legal-age or capacity requirements.

Your responsibility for local-law compliance

Each user of awan acknowledges sole and exclusive responsibility for determining whether access to and use of our platform comply with applicable law in their own jurisdiction. We provide awan as a platform; we do not provide legal advice, and we make no warranty that our services are lawful everywhere. Laws governing online gaming, sports wagering, and lottery participation vary significantly by country, region, province, and municipality.

Some jurisdictions prohibit all forms of online gaming; others regulate it through licensing frameworks or restrictions we do not hold. It is your burden to research and verify legal compliance before creating an awan account, making deposits, or placing bets. By accessing awan, you represent and warrant that you have conducted this verification and determined that use is lawful under the law applicable to you. Users who violate local law by accessing awan do so entirely at their own legal risk; we assume no liability for any legal consequences, fines, criminal charges, or civil judgments arising from user non-compliance.

Data collection and privacy

We collect personal data for account verification, fraud prevention, and legal compliance. This includes your name, date of birth, national identification number, address, and payment information. We use this data only for KYC verification, anti-money-laundering (AML) and counter-terrorist-financing (CTF) compliance, fraud detection, and dispute resolution. We do not sell personal data to third parties.

We share data only with our payment partners (for processing deposits and withdrawals) and with regulatory authorities if legally required. All data is encrypted at rest and in transit using industry-standard protocols. For detailed information on our data handling practices, please review our Privacy policyYou have the right to request access to your stored personal data, to correct inaccuracies, and to request deletion of your account, subject to legal-retention obligations.

Contact channels for legal and compliance inquiries

Users who have questions regarding service availability in their jurisdiction, account eligibility, local legal compliance, or data handling may contact awan's legal and compliance team. We maintain an in-app Help section accessible from the main menu; select "Legal Inquiry" to submit a question via web form. We aim to respond to all legal and compliance inquiries within five business days. During periods of high volume, response times may extend to ten business days.

For urgent legal matters, commercial inquiries, or requests from regulatory authorities, use the formal contact address provided below. We do not offer real-time chat support for legal questions; all inquiries are handled via email or web form with documented response times.

• 1
  In-app Help sectionStandard inquiries

  Open awan on your Android app or iOS browser. Select Help from the main menu and choose "Legal Inquiry" to submit your question.

• 2
  Email contactFormal inquiries

  For formal legal or compliance matters, email our team at the address listed below. Include your account email and a detailed description of your inquiry.

• 3
  Response timeframeStandard business hours

  We respond to all inquiries within five business days. Complex matters may require additional time; we will notify you of any delays.

Formal contact information

For legal, compliance, or regulatory inquiries, you may contact awan using the following channels. All formal correspondence should include your account email address, a clear description of your inquiry, and any supporting documentation.

Email: [email protected]
In-app Help: Select "Legal Inquiry" from the Help menu in the awan app or browser
Response window: Five business days (standard); ten business days (high volume)

We do not accept legal inquiries via social media, messaging apps, or other informal channels. All formal inquiries must be submitted via email or the in-app Help form to ensure proper documentation and response tracking.

Summary: your rights and responsibilities

awan services are available only where local law permits. You are responsible for verifying that access and use comply with the laws of your jurisdiction before creating an account or depositing funds. We do not knowingly serve users in regions where online gaming is prohibited. If we discover that an account was created from a prohibited jurisdiction, we suspend the account and forfeit any remaining balance.

We collect personal data only for KYC verification, fraud prevention, and legal compliance. We do not sell your data to third parties. For questions about service availability, account eligibility, or legal compliance, contact our compliance team via the in-app Help section or email. We respond within standard business hours.

For more information about our platform, visit our About us page. For account-related questions, see our FAQFor our full terms of service, review our Terms and ConditionsFor privacy details, see our Privacy policy