awan Casino & Sportsbook Data Care
This page describes what we collect when you use awan and how we keep that data protected. We collect your email, password, name, date of birth, identification number, and payment details. We use this information to verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering (AML) regulations. We encrypt all data and do not share it with third parties except as required by law or for payment processing.
Our privacy practices reflect our commitment to your account security and regulatory compliance. When you access awan via Android app or iOS browser, data transmitted between your device and our servers is encrypted using industry-standard protocols. Your account data is stored on secure servers and backed up regularly. We do not sell your personal information.
This policy applies to all users of awan, regardless of device or location. Your access to awan is subject to your own jurisdiction's laws; we do not provide services in regions where gaming is prohibited by law.
What data we collect and why
When you create an awan account, we collect your email address and a password you choose. We use your email to verify your account, send withdrawal confirmations, and reset your password if needed. We hash your password using industry-standard encryption; we never store or transmit your password in plain text.
Before your first deposit or withdrawal, we collect additional information: your full name, date of birth, national identification number, and proof of address. We use this for KYC (Know Your Customer) verification—a legal requirement to prevent fraud and money laundering. We photograph your ID document and verify it matches your account details.
We also collect payment information: your bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment). We use this only to process deposits and withdrawals. We do not store complete payment card numbers; our payment processors hold those securely on their own servers.
Data we collect on awan
- Email address and password (for account access)
- Name, date of birth, national ID (for KYC verification)
- Payment method details (for deposits and withdrawals)
- Betting history and game activity (for settlement and audit)
- Login timestamps and device information (for security)
How we use your data
We use your account data to provide awan services: create your account, process deposits and withdrawals, settle bets, and resolve disputes. We also use data to prevent fraud, detect suspicious activity, and comply with AML regulations. If we suspect unauthorized access or fraudulent betting, we may freeze your account temporarily while we investigate.
We retain your account data for as long as your account is active, plus a minimum of five years after closure for audit and legal-compliance purposes. We may retain certain data longer if required by law or if a dispute is pending.
Third parties and data sharing
We do not sell your personal data to third parties. We share data only with payment processors—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking—to process your deposits and withdrawals. These companies are subject to strict confidentiality agreements and use your data only to complete transactions.
We may share data with regulatory authorities, law-enforcement agencies, or courts if required by law or legal process. We may also share aggregated, anonymized data (e.g., total users, average bet size) with our business partners for analytics purposes; this data cannot identify you personally.
Our servers and data backups may be hosted outside your jurisdiction. By using awan, you consent to your data being stored and processed internationally in accordance with this policy.
Your rights and account recovery
You have the right to request access to your personal data, to correct inaccuracies, and to request deletion of your account. To exercise these rights, contact our support team via the in-app Help section or email. We respond within standard business hours.
If you forget your password, click "Forgot Password" on the login screen. We email a reset link to your registered email address. The link is valid for 24 hours; click it and create a new password. If you do not have access to your registered email, contact our support team with your account details and proof of identity. We verify your identity and send a recovery code to a phone number or address on file.
Data security on mobile and desktop
We use HTTPS encryption for all data transmitted between your device and our servers. The awan Android app and iOS browser both encrypt data in transit. Your password is hashed using bcrypt, a military-grade encryption standard; it cannot be reversed to reveal your original password.
We recommend enabling two-factor authentication (2FA) in your awan account settings. 2FA adds an extra login step—we send a code to your email or phone after you enter your password. This prevents unauthorized access even if someone learns your password.
We also log all account activity—logins, deposits, withdrawals, bets—server-side. If we detect suspicious activity, we may ask you to verify your identity or temporarily restrict your account pending investigation.
Cookies and tracking
We use cookies to track your login session, remember your language preference, and analyze how you use awan. Cookies are small text files stored on your device; they help us provide a seamless experience across sessions. You can delete cookies from your browser or app settings anytime.
We also use analytics tools to track aggregate user behavior—how many users open the app, which games are most popular, how long sessions last. This data is aggregated and anonymized; it does not identify you personally. We use these insights to improve awan's performance and user experience.
We update this privacy policy when our practices change. Check back regularly for updates. If you have questions about how we handle your data, contact our support team via the in-app Help section.
Summary: your data on awan
We collect your email, identity documents, and payment details to run awan safely and compliantly. We encrypt all data, do not sell it to third parties, and retain it only as long as required by law. You can request access to your data, update inaccuracies, or delete your account anytime. We recommend enabling two-factor authentication to protect your login.
Your account data is stored on secure, encrypted servers. We comply with AML regulations and may share data with payment processors and legal authorities when required. By using awan, you acknowledge that your data may be stored and processed internationally in accordance with this policy.
For questions about your privacy, data access requests, or account recovery, contact our support team via the in-app Help section. We respond within standard business hours. For formal privacy inquiries, visit our Legal notice page for official contact channels.
Legal and jurisdiction information
Service availability
We at awan offer our services exclusively in jurisdictions where applicable local law permits online gaming, sports wagering, and lottery-style gaming. We do not knowingly operate in or provide access to users in territories that have prohibited online gaming under domestic statute. Our determination of service availability is made on a per-user basis at the time of account registration and on an ongoing basis during account activity. We comply with all international sanctions regimes and geopolitical restrictions that may apply to our business. If you attempt to access awan from a jurisdiction where our services are prohibited, our platform will block your access and decline to process account creation, deposits, or withdrawals. We reserve the right to restrict, suspend, or terminate any account if we discover that the user accessed awan from a prohibited jurisdiction or misrepresented their location during registration. Our compliance team monitors account activity to detect signs of circumvention, such as VPN use or proxy services; if identified, we close the account and forfeit remaining balance. For clarity on service availability in your specific location, please contact our compliance team through the channels listed at the end of this section. We do not make legal representations about any particular country or region.
Account eligibility
We require all awan users to meet the age of majority and legal-capacity requirements defined by the law of the jurisdiction in which they are located at the time of account creation and ongoing play. Users must be of legal age to enter into binding contracts and to participate in gaming activities under applicable law. During account registration, you confirm your eligibility by providing accurate personal information, including date of birth and national identification number. We perform KYC (Know Your Customer) verification to confirm your identity and age before allowing deposits or play. Accounts created by minors, individuals under legal guardianship without proper consent, or those otherwise ineligible under local law are terminated upon detection, and any associated funds are forfeited or returned to the original payment method in accordance with our terms. We do not knowingly offer accounts to users who do not meet local legal-age or capacity requirements. If you are uncertain whether you meet the eligibility criteria for your jurisdiction, you should not attempt to create an awan account; we recommend consulting your local regulatory authority or a legal professional.
Local-law responsibility
Each user of awan acknowledges sole and exclusive responsibility for determining whether access to and use of awan's services comply with applicable law in their own jurisdiction. We provide awan as a platform; we do not provide legal advice, and we make no warranty that our services are lawful everywhere. Laws governing online gaming, sports wagering, and lottery participation vary significantly by country, region, province, and municipality. Some jurisdictions prohibit all forms of online gaming; others regulate it through licensing frameworks or restrictions we do not hold. It is the user's burden to research and verify legal compliance before creating an account, depositing funds, or placing wagers. By accessing awan, you represent and warrant that you have conducted this verification and determined that use is lawful under applicable law in your location. We reserve the right to discontinue service, suspend accounts, or decline payment processing for users in jurisdictions where legal uncertainty exists, even if we have previously allowed access. Users who violate local law by accessing awan do so entirely at their own legal risk; we assume no liability for any legal consequences, fines, criminal charges, or civil judgments arising from user non-compliance with local law.
Data and privacy scope
We at awan collect and process personal data as outlined in this privacy policy. Data collection includes KYC verification fields—name, date of birth, national identification number, and proof of address—and payment information such as bank account or e-wallet identifier. We collect this data for three primary purposes: (1) identity verification to comply with anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations, (2) fraud detection and account security, and (3) dispute resolution and legal compliance. We do not sell personal data to third parties. We share data only with our payment partners (for processing deposits and withdrawals) and with regulatory authorities if required by law. Data is encrypted at rest using industry-standard protocols and in transit using HTTPS. You have the right to request access to your stored personal data, to correct inaccuracies, and to request deletion of your account and associated data, subject to legal-retention obligations. For detailed information on data handling practices, review this full privacy policy. If you have questions about how your data is used, contact our compliance team using the channels listed below.
Contact for legal inquiries
Users who have questions regarding service availability in their jurisdiction, account eligibility, local legal compliance, or data handling may contact awan's legal and compliance team through the following channels. We maintain an in-app Help section accessible from the main menu in the awan app or browser; select "Legal Inquiry" to submit a question via web form. You may also reach our compliance team by email or through the contact information listed on our Legal notice page. We aim to respond to all compliance and legal inquiries within five business days; during periods of high volume, response times may extend to ten business days. If your inquiry relates to a specific account issue, data-access request, or dispute, please include your account email address and a detailed description of the matter. For urgent legal matters, commercial inquiries, or requests from regulatory authorities, use the formal contact address provided on our Legal notice page. We do not offer real-time chat support for legal questions; all inquiries are handled via email or web form with documented response times.